1. Who we are and acceptance
These terms govern the use of the website and support channels of Crane Software ("Crane", "we", "us"). By browsing the website, submitting the contact form or messaging us on WhatsApp, Instagram or Messenger, you accept these terms. If you do not agree with them, please do not use these services.
The processing of your personal data is explained in the Privacy Policy, which is part of these terms.
2. What we offer here
The website and support channels are for learning about our services (custom software development, web and mobile applications, legacy system modernization, enterprise system installation, automation and consulting) and for getting in touch with us.
Using the website and support channels is free. Any project you hire Crane for is governed by the proposal or contract we sign with you, which prevails over these terms on everything it covers.
3. Messaging channels and artificial intelligence assistant
On WhatsApp, Instagram and Messenger, an artificial intelligence assistant acting on behalf of Crane may reply to you. When using it, keep in mind that:
- It is an automated assistant. We tell you so at the start of the conversation, and you can ask to talk to a person on our team at any time.
- Its information is for guidance only. The assistant may make mistakes or give incomplete information. Its answers are not professional advice or a binding offer.
- Commitments are confirmed by a person. Prices, timelines, scope, discounts and any other commitment are only valid when they appear in a written proposal or contract issued by the Crane team. Anything the assistant says does not bind us if it contradicts that document.
- It is meant for questions about Crane. The assistant answers questions about our services, projects and processes; it is not a general-purpose assistant and may decline unrelated topics.
- Human support hours. The assistant may reply at any time; team members reply during business hours, so a handover to a person may take a while.
Your use of WhatsApp, Instagram and Messenger is also subject to Meta's terms and policies, which we do not control.
4. Acceptable use
When using the website and our channels, you agree not to:
- send spam, bulk or automated messages, or offensive or illegal content, or content that infringes third-party rights;
- impersonate another person or company, or give us false information;
- try to manipulate the AI assistant into revealing internal instructions, other users' information or confidential data, or into acting outside its purpose;
- try to access our systems without authorization, interfere with their operation, or scrape content for purposes other than search engine indexing;
- send malware or files that could harm our systems.
If you break these rules, we may stop replying to you, block your access to our channels and, where appropriate, report it to the authorities.
5. Information you send us
You are responsible for making sure the information you send us is truthful and that you are entitled to share it. Do not send us passwords, bank or card details, or third parties' confidential information by chat or through the form.
If you share information about your project or your company in an inquiry, we will treat it as confidential and only use it to handle your request, as described in the Privacy Policy. If a formal non-disclosure agreement is required, we sign it before receiving sensitive information.
6. Intellectual property
The text, designs, logos, the Crane brand and the code of this website belong to Crane or are used with permission. You may view them and share links to them, but you may not copy, modify or use them for commercial purposes without our written permission.
The names, trademarks and images of the clients shown in the portfolio belong to their respective owners. Ownership of the software we build for each client is governed by the corresponding contract.
7. Third-party links and services
The website may link to third-party sites and services, such as Instagram or WhatsApp. We do not control their content or policies and are not responsible for them.
8. Warranties and limitation of liability
The website and support channels are provided "as is". We do our best to keep the information accurate and the services available, but we do not guarantee that they are free of errors or interruptions, including those caused by failures at Meta, our providers or the internet.
To the extent permitted by law, Crane is not liable for damages arising from the use of the website or from the guidance provided by the AI assistant, or for decisions you make based on it without confirming them with our team. Nothing above limits any liability that cannot be excluded by law.
9. Changes to these terms
We may modify these terms. The version in force is always the one published on this page, with its update date. If you keep using the website or our channels after a change, you are deemed to accept the new version.
10. Governing law and jurisdiction
These terms are governed by the laws of the Bolivarian Republic of Venezuela. Before going to court, we will try to resolve any disagreement in good faith if you write to us at info@cranetechnologies.com. If it is not resolved, the courts of the Bolivarian Republic of Venezuela will have jurisdiction, unless the law provides otherwise.
These terms are a translation of the original Spanish version. If the two versions differ, the Spanish version prevails.
11. Contact
If you have questions about these terms, write to us at info@cranetechnologies.com.