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Privacy Policy

What personal data we receive when you visit our website, fill in the contact form or message us on WhatsApp, Instagram or Messenger, what we use it for, who we share it with, and how you can ask us to correct or delete it.

Last updated: November 9, 2026

1. Who is responsible for your data

The controller of your personal data is Crane Software ("Crane", "we", "us"), a Venezuelan company that builds custom software and provides technology services.

For any matter related to this policy or to your data, write to us at info@cranetechnologies.com.

2. What this policy covers

This policy covers the data we process when you:

  • visit our website www.crane.com.ve;
  • send us a message through the contact form;
  • message us on our channels on Meta platforms (WhatsApp, Instagram and Messenger), where an artificial intelligence assistant may reply to you;
  • email us.

It does not cover the systems we build or operate for our clients: in those cases, the client is the controller of its end users' data, we act on its behalf, and the processing is governed by our contract with that client and by the client's own privacy policy.

3. What data we collect

Contact form

First name, last name, email address, phone number (optional), and the subject and description you write.

WhatsApp, Instagram and Messenger

When you message us on these channels, we receive from Meta and from the conversation itself:

  • your profile name or username, your phone number (on WhatsApp) and the identifier the platform assigns to your account for our page or number;
  • the content of the messages you send us and that we send you: text, voice notes, images, documents and other files;
  • the date and time of each message and its delivery and read status;
  • any data you choose to give us during the conversation, such as your company, your role, your email or the details of your project.

We have no access to your other conversations, your contact list or any data from your account other than the above.

Technical data from your visit

Like any website, the server that hosts it logs technical data about each request (IP address, browser, requested page, date and time) in order to serve the site and protect it against abuse. In addition, your browser keeps two technical markers in its session storage: whether you have already seen the loading animation, and the time of your last contact form submission (to prevent repeated submissions). They are deleted when you close the tab.

This website does not use cookies, analytics tools, or advertising or tracking pixels.

Data we do not ask for

We do not need sensitive data (health, beliefs, biometric data) or bank details, passwords or card numbers. Please do not send them through any channel; if we receive them, we delete them.

4. What we use your data for

  • Answering your questions and giving you information about our services.
  • Preparing proposals, quotes and meetings when you ask us to.
  • Following up with and supporting the clients we have a business relationship with.
  • Improving the quality of our answers, including reviewing conversations handled by the AI assistant to correct mistakes.
  • Keeping the website and our channels secure, and preventing spam and abuse.
  • Complying with legal obligations.

We do not sell or rent your data, we do not use it for third-party advertising, and we will not send you promotional messages on WhatsApp, Instagram or Messenger without your prior consent. If you ask us to stop messaging you, in the same chat or by email, we will.

We process your data because you contact us and ask for an answer (your consent and steps prior to a possible contract), to perform our contracts with clients, and because of our legitimate interest in keeping our systems secure.

5. Support by artificial intelligence assistants

On our messaging channels, the first replies may come from an artificial intelligence assistant acting on behalf of Crane. This is how it works:

  • We tell you: when the conversation starts, we let you know you are talking to an automated assistant.
  • You can always talk to a person: write "talk to a person" (or something similar) at any time and a team member will take over the conversation. The assistant also hands the conversation to the team when it cannot resolve your question.
  • What it does: it answers questions about our services and projects, collects the details of your request and helps you schedule a meeting. It does not make decisions with legal effects on you and does not close contracts: final proposals and prices are always confirmed by a person on our team.
  • How it processes your messages: to generate each reply, the content of the conversation is sent to an artificial intelligence model provider that processes it on our behalf. We use these providers under business plans and configure them so that they do not use your conversations to train their models.
  • Human oversight: our team may read conversations to follow up on them and to correct wrong answers from the assistant.

The assistant's answers may contain errors. See the Terms of Service for what weight they carry.

6. Who we share your data with

We only share your data with the providers we need in order to operate, which process it on our behalf and under their own security and confidentiality obligations:

  • Meta Platforms (WhatsApp, Instagram and Messenger): carries the messages between you and us. What you share on those platforms is also governed by Meta's privacy policies, which we do not control.
  • Artificial intelligence model providers: generate the assistant's replies, as explained in the previous section.
  • Infrastructure and software providers: hosting for the website and our systems (Vercel), contact form delivery (EmailJS), email, and the platform we use to manage conversations.
  • Google Fonts: serves the website's typeface, so your browser sends it your IP address when loading it.
  • Authorities, only when a law or a valid court order requires us to.

Several of these providers process data on servers located outside Venezuela, mainly in the United States. When you contact us through these channels, that transfer is necessary for us to reply to you.

7. How long we keep your data

  • Inquiries that do not become a project (contact form, messaging and email): up to 12 months after your last message. After that, we delete or anonymize them.
  • Clients: for as long as the business relationship lasts and, afterwards, for the time required by the applicable legal, tax and accounting obligations.
  • Server technical logs: for the limited time set by the hosting provider.

Messages also remain in your own WhatsApp, Instagram or Messenger app; deleting them there does not delete them from our systems, and vice versa.

8. How we protect your data

We use encrypted connections (HTTPS), restrict access to the team members who need the data for their work, protect accounts with two-factor authentication, and use providers with recognized security standards. No system is infallible: if an incident affecting your data occurs, we will notify you and take steps to contain it.

9. Your rights

The Constitution of the Bolivarian Republic of Venezuela (article 28, habeas data) gives you the right to know what data we hold about you, to know what we use it for, and to ask for it to be updated, corrected or destroyed. In addition, the Special Law against Computer Crimes (Ley Especial contra los Delitos Informáticos) penalizes the misuse of personal data, and we handle your information to that same standard of care. If you live in another country, we also respect the rights granted to you by the laws of your country where applicable.

Specifically, you can ask us to:

  • give you access to a copy of your data;
  • correct inaccurate or incomplete data;
  • delete your data (see the next section);
  • stop sending you messages;
  • have a person, and not the AI assistant, handle your request.

Write to us at info@cranetechnologies.com or through the same channel where you talked to us. We reply within 30 days at most. To protect your data, we may ask you to confirm that you are the data subject, for example by writing to us from the same number or account.

10. How to request deletion of your data

You can ask us to delete the data we have received from you, including data received through WhatsApp, Instagram or Messenger. To do so, send an email to info@cranetechnologies.com with the subject "Data deletion", stating the channel you used to contact us and your phone number or username on that platform.

We will confirm that you are the data subject, delete your data from our systems and those of our providers within 30 days at most, and let you know when it is done. We will only keep information that a law requires us to retain (for example, client billing records), and only for as long as that law requires.

If you also want to delete your copy of the conversation or stop being in contact with our account, you can delete the chat or block us from within the app.

11. Minors

Our services are aimed at businesses and professionals. We do not knowingly collect data from people under 18; if we find out that we have received data from a minor, we delete it.

12. Changes to this policy

We may update this policy when our services or the law change. We will publish the new version on this page with its update date and, if the changes are significant, we will announce them on the website or on the channels where we talk to you.

This policy is a translation of the original Spanish version. If the two versions differ, the Spanish version prevails.

13. Contact

For any question about this policy or about your data, write to us at info@cranetechnologies.com.